Director of Mission Delivery
The Director of Mission Delivery is responsible for the implementation, management, supervision and evaluation of all Junior Achievement programs and experiences in accordance with the values and standards set by the organization. As an agency leader, the Director of Mission Delivery is responsible for leading and overseeing strategic planning, budgeting initiatives, and problem solving as Junior Achievement strives to grow and increase impact. This position leads, directs, and supervises the implementation and expansion of all programs and experiences, including recruiting, training, and stewardship of program volunteers and educators, monitors program implementation to adherence with national standards, maintains exceptional program quality and impact, and leads collaborative partnerships with community partners. The Director of Mission Delivery supervises a team of program managers and interns. Additional responsibilities include managing partnership agreements, program evaluations, serving as a member on the senior leadership team and liaison to various board of directors committees and projects.
- Implements, manages, supervises and evaluates all activities of the program in accordance with local and national standards.
- Maintains positive relationships with current partners and funders while actively seeking new partnerships and collaborations.
- Participates in and leads efforts to solve problems related to mission delivery, involving the appropriate team members as necessary.
- Oversees recruitment, training, and stewardship of all program constituents including volunteers, educators, school administrators, etc.
- Supervises data entry and management related to all programs and experiences in JA's constituent management system (The Raiser's Edge).
- Administers the training, development, and implementation of new JA programs including new online blended learning programs.
- Seeks out new and/or innovative programs, collaborating with the senior leadership team and Board of Directors on strategic planning and agency growth goals.
- Manages and leads program evaluations using quantitative and qualitative tools
- Oversees the collection of success stories from students, volunteers, and educators in addition to testimonials and proof of program impact.
- Supervises procurement and delivery of all program materials.
- Represents JA by delivering presentations, trainings, and recruitment events as needed.
- Directs, plans and coordinates the work of the program staff including supervision, training and team building.
- Performs annual performance evaluations of all direct reports and provides feedback and coaching on a regular basis to ensure employees have the support and training to fulfill their duties and responsibilities.
- Develops and implements innovative practices aimed at retaining high performing staff.
- Compiles, maintains, and reports on monthly, quarterly and annual program outputs/outcomes.
- Directs the development of outputs/outcomes measurement systems to accurately track delivery and impact of programs to report to current and potential funders/partners, the Board of Directors, and other members of the senior leadership team.
- Collaborates with the senior leadership team in the implementation of all collaborative agreements and grant deliverables.
- Coordinates the collection of all required data to support the completion of grants, grant reports, and annual performance reports.
- Analyzes and evaluates trends in the program, identifying issues, and developing, recommending, and implementing solutions.
- Participates in the development of the annual operating and departmental budget; manages and approves appropriate fiscal year expenditures ensuring compliance with the organizational budget.
- Serves on committees related to external partners, funders, and special projects/initiatives as requested
- Attends Board of Directors meetings, appropriate Board Committee meetings and other internal meetings as assigned by the Chief Executive Offices
- Other duties as assigned by President or Board of Directors
- Accepts responsibility for delivering on assigned goals and deliverables.
- Is able to maintain composure in difficult situations and can shift quickly to objective, problem-solving behaviors in order to deliver results.
- Avoids excuses and blame-shifting.
Growth & Improvement
- Participates in projects, tasks, meetings and workplace interactions with positive enthusiasm.
- Demonstrates an obvious energy in performing the role and serves as a confident, encouraging leader of the department.
Integrity & Trust
- Actively seeks opportunities to increase industry knowledge and become a stronger subject matter expert in the field.
- Willing to accept stretch goals and challenging projects to gain valuable experience and continuously develop as a professional.
Junior Achievement Teamwork
- Earns the trust and confidence of coworkers and constituents through honest communication, ethical behavior and professionalism in all interactions.
- Admits mistakes, does not misrepresent self or information, and keeps confidences.
- Is dependable and known to be someone who will do what is promised.
EDUCATION/EXPERIENCE: Required Knowledge
- Contributes to meeting team deadlines and engages effectively with others to achieve goals
- Maintains an approachable demeanor to encourage positive working relationships and promotes effective communication.
- Demonstrates a willingness to pitch in to help team members succeed (even in areas outside their normal role)
- Interacts well with many types of personalities and handles difficult interactions without escalating tension.
- Models appropriate work/life balance behavior and supports employees in their pursuit of balance.
Required Skills or Abilities
- Knowledge of educational and youth development policies and best practices
- Knowledge of Kansas City community resources, programs and stakeholders.
- Knowledge of opportunities available to support current and new programs.
- Strong skills in utilizing technology for time saving and efficient service delivery.
- Ability to understand and infuse a culture of equality and diversity across the organization.
- Strong communication skills.
- Ability to analyze complex situations and work in a team environment to implement strategic solutions.
Education Level: Bachelor's degree in nonprofit management, education, business or other related field.
Years of Experience: 3 to 5 years' supervisor/manager experience required.
In addition to the above requirements, candidate must:
- Have a valid driver's license and proof of current vehicle insurance.
- Follow all agency policies.
- Carry out the essential functions of the position with, or without, accommodation.
- Demonstrate awareness and understanding of cultural and ethnic diversity of constituents, staff and other community partners.
Competitive benefits package offered including 100% medical and dental insurance coverage for employees, short-term disability insurance, and employer-sponsored pension plan.
For consideration please submit resume, cover letter, and three professional references to firstname.lastname@example.org by Friday, June 9, 2017. No phone calls, please.
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