Senior Program Manager. To apply- please send cover letter and resume to Roxana Shaffe at email@example.com by 4/1519.
Position Title: Senior Program Manager
Classification: Full-time, exempt
JA Office: Junior Achievement of Greater Kansas City
Reports To: Director of Mission Delivery
Position Overview: The Senior Program Manager supervises the JA Program Manager team while overseeing and executing program implementation. Duties include providing oversight for all volunteer and educator recruitment & training, program management, and monitoring programs for adherence to national and local standards and exceptional quality. Works with the Director of Mission Delivery to develop annual and strategic program plans and department budgets.
ESSENTIAL RESPONSIBILITIES: Program Implementation: · Supervise program quantity and quality. · Assure adherence to program implementation models and file all needed class registration forms and program variances. · Supervise procurement and delivery of all program materials. · Assure program quality and integrity through effective communication with program stakeholders, classroom monitoring, exceptional customer service, sharing of program updates, and evaluation tools · Promote program growth and expansion, through successful retention of education/business/community volunteers and school district/youth development organization partners · Strategize and lead recruitment and retention efforts of all program stakeholder groups · Oversee logistics of program presentation in a variety of delivery models · Provide face-to-face training and orientation for all program stakeholders · Assure volunteer recruiting and retention through individual renewals and company liaisons. · Coordinate placement and scheduling of trained volunteers · Oversee volunteer programs and general records and staff correspondence with volunteers and prospects. · Develop and implement plan for teacher and volunteer contacts including class visits, newsletters, phone contacts, teacher visits, and call-back sessions. · Develop and maintain good educator relationships. Program Administration & Supervision: · Data entry, including all program related information, management, and maintenance of constituent records in Raiser's Edge and/or BCRM · Collect, provide, and report data, testimonials, and program progress for use at team and staff meetings, in grant proposals and reports, etc. · Oversees the collection of success stories from students, volunteers, and education in addition to testimonials and proof of program impact. · Develop and maintain department tools to support program management including, but not limited to, calendar of events, standard operating procedures, workplans, goals, and accountability tracking · Manage curriculum ordering, inventory, and delivery · Directs, plans and coordinates the work of the Program Manager team including supervision, training, onboarding and team building. · Develops annual and strategic plans for program implementation and expansion in partnership with Director of Mission Delivery · Assists Director of Mission Delivery in the development of the annual departmental budget; ensures compliance with the organizational and department budget. · Other duties as assigned by Director of Mission Delivery.
BEHAVIORAL COMPETENCIES: Accountability · Accepts responsibility for delivering on assigned goals and deliverables. · Is able to maintain composure in difficult situations and can shift quickly to objective, problem-solving behaviors in order to deliver results. · Avoids excuses and blame-shifting. Active Engagement · Participates in projects, tasks, meetings and workplace interactions with positive enthusiasm. · Demonstrates an obvious energy in performing the role and serves as a confident, encouraging leader of the department. Growth & Improvement · Actively seeks opportunities to increase industry knowledge and become a stronger subject matter expert in the field. · Willing to accept stretch goals and challenging projects to gain valuable experience and continuously develop as a professional. Integrity & Trust · Earns the trust and confidence of coworkers and constituents through honest communication, ethical behavior and professionalism in all interactions. · Admits mistakes, does not misrepresent self or information, and keeps confidences. · Is dependable and known to be someone who will do what is promised. Junior Achievement Teamwork · Contributes to meeting team deadlines and engages effectively with others to achieve goals · Maintains an approachable demeanor to encourage positive working relationships and promote effective communication. · Demonstrates a willingness to pitch in to help team members succeed (even in areas outside their normal role) · Interacts well with many types of personalities and handles difficult interactions without escalating tension. · Models appropriate work/life balance behavior and supports employees in their pursuit of balance.
· Knowledge of educational and youth development policies and best practices
· Knowledge of Kansas City community resources, programs and stakeholders.
· Knowledge of opportunities available to support current and new programs.
Required Skills or Abilities
· Strong skills in utilizing technology for time saving and efficient service delivery.
· Ability to understand and infuse a culture of equality and diversity across the organization.
· Strong communication skills.
· Ability to analyze complex situations and work in a team environment to implement strategic solutions.
Education Level: Bachelor's degree in nonprofit management, education, business or related field. Years of Experience: 3 years' supervisor/manager experience preferred. In addition to the above requirements, candidate must: · Have a valid driver's license and proof of current vehicle insurance. · Follow all agency policies. · Carry out the essential functions of the position with, or without, accommodation. · Demonstrate awareness and understanding of cultural and ethnic diversity of constituents, staff and other community partners.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.
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