Program Manager 

Position Title: Program Manager 

Classification: Full-time, non-exempt 

JA Office: Junior Achievement of Greater Kansas City

Reports To: Director of Mission Delivery 

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Position Description: 

The Program Manager implements and manages all daily operations of program recruitment, implementation, retention, data management and evaluation with all organization stakeholders, including but not limited to educators and volunteers, while upholding and maintaining the program quality and integrity. 

RESPONSIBILITIES: 

  • Assure program quality and integrity through effective communication with program stakeholders, classroom monitoring, exceptional customer service, sharing of program updates, and evaluation tools 
  • Promote program growth and expansion, through successful retention of education/business/community volunteers and school district/youth development organization partners 
  • Strategize and lead recruitment and retention efforts of all program stakeholder groups 
  • Oversee logistics of program presentation in a variety of delivery models 
  • Provide face-to-face training and orientation for all program stakeholders 
  • Adhere to JAKC stewardship model for stakeholders to increase program retention and stakeholder satisfaction 
  • Data entry, including all program related information, management, and maintenance of constituent records in Raiser's Edge and/or BCRM 
  • Collect, provide, and report data, testimonials, and program progress for use at team and staff meetings, in grant proposals and reports, etc. 
  • Work closely with Marketing & Development department to provide social media content, share program stakeholder stories, and/or to provide any data required for program impact reporting 
  • Develop and maintain department tools to support program management including, but not limited to, calendar of events, standard operating procedures, workplans, goals, and accountability tracking 
  • Manage curriculum ordering, inventory, and delivery 
  • Provide customer-centric, customer focused program delivery and support 

BEHAVIORAL COMPENTENCIES:

Accountability 

  • Accepts responsibility for delivering on assigned goals and deliverables. 
  • Is able to maintain composure in difficult situations and can shift quickly to objective, problem-solving behaviors in order to deliver results. 
  • Avoids excuses and blame-shifting. 

Active Engagement 

  • Participates in projects, tasks, meetings and workplace interactions with positive enthusiasm. 
  • Demonstrates an obvious energy in performing the role and serves as an engaged member of the department. 

Growth & Improvement 

  • Actively seeks opportunities to increase industry knowledge and become a stronger subject matter expert in the field. 
  • Willing to accept stretch goals and challenging projects to gain valuable experience and continuously develop as a professional. 

Integrity & Trust 

  • Earns the trust and confidence of coworkers and constituents through honest communication, ethical behavior and professionalism in all interactions. 
  • Admits mistakes, does not misrepresent self or information, and keeps confidences. 
  • Is dependable and known to be someone who will do what is promised. 

Junior Achievement Teamwork 

  • Contributes to meeting team deadlines and engages effectively with others to achieve goals 
  • Maintains an approachable demeanor to encourage positive working relationships and promotes effective communication. 
  • Demonstrates a willingness to pitch in to help team members succeed (even in areas outside their normal role) 
  • Interacts well with many types of personalities and handles difficult interactions without escalating tension. 

EXPERIENCE/EDUCATION: 

  • Bachelor's degree or equivalent experience and 1-3 years' experience in project management, sales, volunteer coordination, and/or development (fundraising). 
  • Proficiency in Microsoft Office Suite. 
  • Ability to work in a fast-paced work environment and successfully manage multiple projects and deadlines. 
  • Organized, detail-oriented, highly motivated, and a strong ability to work effectively with diverse groups. 
  • Exceptional verbal and written communication skills. 
  • Exceptional problem-solving and critical thinking skills. 

PREFERRED QUALIFICATIONS: 

  • 3 years nonprofit program management experience 
  • Proficiency with Raiser's Edge database 

Competitive benefits package offered including 100% employee paid health and dental insurance, short term disability insurance, employer-sponsored pension plan. 

To apply, please send cover letter, resume, and three professional references to Roxana Shaffe, Director of Mission Delivery at rshaffe@jagkc.org by Friday, October 20, 2017.
 
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Database & Stewardship Manager 

Position Title: Database & Stewardship Manager 

Classification: Full-time, exempt 

JA Office: Junior Achievement of Greater Kansas City

Reports To: Director of Development & Marketing 

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Position Description: 

The Database & Stewardship Manager will be responsible for the management of all components of accurate constituent data and stewardship efforts. The position provides assistance to both the development and programs teams in stewardship of stakeholders, serves as the database conversion project leader, and serves as the manager of constituent databases. 

 

RESPONSIBILITIES: 

  • Lead and oversee Constituent Relationship Management Database (CRM) implementation, transitioning from Raiser's Edge to BCRM (Blackbaud Constituent Relationship Management) software 
  • Develop training program for staff in BCRM 
  • Manage all Junior Achievement deadlines & communications required through BCRM 
  • Oversee and maintain data cleanliness and accuracy 
  • Data Reporting
    • Timely and accurate fulfillment of queries and reports 
    •    Provide program and development data updates to all staff 
    •   Data mining for timely constituent follow-up and stewardship 
  • Oversee gift management – including tax acknowledgement letters, gift entry, invoices, etc. 
  • Manage stewardship activities in compliance with stewardship plan 
  • Create and manage mailings and communication lists – mailed, electronic, e-mail marketing, etc. 
  • Manage and update stakeholder attributes in database 
  • Manage and transfer stakeholder records from online registration sites to BCRM database. 
  • Provide data and narrative to tell the JA story to support strategic planning, grant reporting, and stewardship 
  • Lead annual organizational program audit 
  • Manage current and prospect donor detail in CRM 
  • Develop and prepare Return on Investment Reports (ROI) for select stakeholders 
  • Identify and research individual, corporate, and private donor prospects 
  • Other duties as assigned 

BEHAVIORAL COMPENTENCIES:

Accountability 

  • Accepts responsibility for delivering on assigned goals and deliverables. 
  • Able to maintain composure in challenging situations and shift quickly to objective, problem-solving behaviors to deliver results. 
  • Avoids excuses and blame-shifting. 

Active Engagement 

  • Participates in projects, tasks, meetings and workplace interactions with positive enthusiasm. 
  • Demonstrates an obvious energy in performing the role and serves as an engaged member of the department. 

Growth & Improvement 

  • Actively seeks opportunities to increase industry knowledge to become a stronger subject matter expert in the field. 
  • Willing to accept stretch goals and challenging projects to gain valuable experience and continuously develop as a professional. 

Integrity & Trust 

  • Earns the trust and confidence of coworkers and constituents through honest communication, ethical behavior and professionalism in all interactions. 
  • Admits mistakes, does not misrepresent self or information, and keeps confidences. 
  • Is dependable and known to be someone who will do what is promised. 

Junior Achievement Teamwork 

  • Contributes to meeting team deadlines and engages effectively with others to achieve goals 
  • Maintains an approachable demeanor to encourage positive working relationships and promotes effective communication. 
  • Demonstrates a willingness to pitch in to help team members succeed (even in areas outside their normal role) 
  • Interacts well with many types of personalities and handles difficult interactions without escalating tension. 

 

EXPERIENCE/EDUCATION: 

  • Bachelor's degree 
  • Minimum 3 years of experience in relational database software, preferably Raiser's Edge, and project management experience in database conversion 
  • Minimum 2 years of experience managing stakeholder stewardship practices 
  • Outstanding customer service, communication and public relations skills; computer proficiency in word processing, databases and spreadsheets; ability to learn new software programs; ability to handle multiple tasks and deadlines efficiently; a team player. 

 

Competitive benefits package offered including 100% employee paid health and dental insurance, short term disability insurance, employer-sponsored pension plan. 

To apply, please send cover letter, resume, and three professional references to Meredith Suarez, Director of Development & Marketing at msuarez@jagkc.org by Monday, October 9, 2017.

 

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